FamBam FAQ

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New Membership Registration

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  • I registered as a new member but haven't received a confirmation email.
  • An "Email Verification Error" is displayed after registering my email.
  • I don't know how to install the App.

關於變更會員資料

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  • How do I change my "Email Address"?
  • How do I change my "Password"?
  • How do I change my "Date of Birth"?

About FamBam App Features

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  • How do I watch the LIVE stream?
  • Videos will not play.
  • The screen does not display content after taking a screenshot (it shows a black screen).

About Logging In

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  • I cannot log in to the FamBam App.
  • I forgot my password.

About the Annual Fee

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  • When will the annual fee be charged?
  • Regarding cancellation of the paid plan (Cancellation)
  • If I cancel before a full year, can the annual fee be refunded?

About Payment

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  • I have completed the payment, but I cannot view the paid content.
  • The App will not open after payment.

About FreePass

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  • What is FreePass?
  • I am not receiving emails from FreePass.

Others

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  • I am not receiving emails from the FamBam Administration.
  • What are the system requirements for the FamBam App?
  • How can I withdraw my membership?
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