This product is designed to provide lubrication between metal sliding components and is widely used in modern vehicles, including door hinges and areas around the hood.
It has also been used over many years with positive results in our company vehicles and by professional maintenance shops.
However, in some cases involving older vehicles, we have received two or three past reports of red rust or noticeable discoloration.
These occurred in areas where aging-related changes or differences in material composition were present.
In each of those cases, the issue was resolved by cleaning the discolored areas with a parts cleaner and reapplying H1 Bell Hammer.
Based on that experience, we recommended the same approach in your case.
That said, we now understand that this was difficult due to your specific situation.
We sincerely apologize for not fully understanding your circumstances and for failing to show the necessary care and consideration for your concerns.
We also recognize that we significantly underestimated the likelihood and severity of such occurrences in older or restored vehicles with varying materials and age-related changes.
It is unclear whether these incidents were truly rare, or whether additional cases may have occurred without coming to our attention.
Regardless, we have now updated our awareness and acknowledge that such issues may indeed occur under certain conditions.
Going forward, we will strengthen our efforts to clearly communicate the possibility of discoloration or rust when our product is used on older or restored vehicles.
In addition to updating the cautionary notes in the AI chatbot section of our website, we will also ensure that our staff provides honest and careful explanations at exhibitions and during customer interactions.
We will share this information internally and continue to improve our approach.
We sincerely thank you for your feedback, which has helped us recognize perspectives we had previously overlooked and areas where greater sensitivity and caution are needed.